Perfecto AI receptionist for water damage restoration
Turn every emergency into a booked job
When you are on-site running extraction equipment, your AI receptionist answers the call, screens the emergency, captures the damage details, and books the job. You get high-value restoration work, not voicemails.
Keep your number · Answer on your terms
What an unanswered call can cost
A homeowner with a flooded basement may not leave a voicemail and wait hours for a callback. Water is destroying their property right now, so they dial the next restoration company in the search results. By the time you step away from the extraction gear and check your messages, the job is already booked with whoever answered live, and the ad spend that generated the lead is gone with it. Every missed call is a high-value job that goes somewhere else.
When you cannot answer
Call forwarding follows the rules you choose.
The right details, captured
Your intake questions shape the conversation.
A clear next step
Booking, a callback or an approved escalation.
Built around your calls
Every kind of call, handled thoughtfully.
A flooded basement will not wait for a callback. Perfecto screens every caller for damage type and urgency the moment they ring, walks them through the first steps, and flags true emergencies to you through your approved escalation process so the high-value jobs are less likely to slip to the next company.
Calls outside business hours often arrive when pipes burst and basements flood, and when your competitors send callers to voicemail. Perfecto answers incoming enquiries, sorts urgent from routine, and books the work while you sleep.
Build the intake around the information your team needs: the damage type, how long the water has been sitting, the affected area, whether the source is stopped, and whether the caller is filing an insurance claim. You arrive quoted, prepared, and with useful context.
When a caller is ready to move forward, Perfecto texts your scheduling link and drops the job into your calendar with the damage details attached. No phone tag, no double entry, ready to dispatch.
Some enquiries sit outside your services. Perfecto politely declines work outside your services or coverage area, then emails you the summary so you still know who called and why.
Caller
My basement is filling with water from a burst pipe and I cannot get it to stop.
AI agent · Perfecto
I will capture the details and flag this to the team using their approved urgent-call process. If anyone is in immediate danger, contact local emergency services.
Emergency flagged to owner · Burst pipe · SMS + call sent
A better outcome for every enquiry.
Screen
Find out what the caller needs before the handoff.
Capture
Keep contact information and intake details together.
Connect
Route the enquiry to the next step you approve.
Source platform case study
Trillet’s published Google Cloud customer story
Deployment results in this story belong to Trillet, not Perfecto.
Read the published case studyIntegrations
Your calendar.
Your way of working.
Discuss a calendar connection or send callers your booking link. Prefer a callback? Collect the enquiry and let your team arrange the appointment.
Explore integrationsConnection availability and live booking require configuration with our team.
- Keep your existing business number and choose the forwarding rules.
- Use your approved services, service area and intake questions.
- Set clear escalation rules for urgent or sensitive matters.
- Review recording, transcript and retention settings before going live.
- Confirm pricing, availability and terms with our team.