Perfecto AI receptionist for veterinary clinics
Help turn missed calls into booked visits
When you are in the exam room or in surgery, your AI receptionist answers the call, screens emergencies from routine visits, captures the pet's symptoms and history, and books the appointment. Help your team receive qualified appointments, not voicemails.
Keep your number · Answer on your terms
What an unanswered call can cost
A pet owner whose dog may not stop vomiting may not leave a voicemail and wait for a callback. They may dial the next clinic that answers live. By the time you are out of the exam room and checking messages, that appointment is already booked with whoever picked up. Every missed call is an appointment that goes somewhere else.
When you cannot answer
Call forwarding follows the rules you choose.
The right details, captured
Your intake questions shape the conversation.
A clear next step
Booking, a callback or an approved escalation.
Built around your calls
Every kind of call, handled thoughtfully.
A collapsing dog or a cat that has stopped eating will not wait for a callback. Perfecto screens every caller for urgency the moment they ring, asks the right questions, and flags true emergencies to you through your approved escalation process so critical cases are less likely to slip to the next clinic. Screening follows your approved questions; professional assessment and advice stay with your qualified team.
Calls outside business hours often arrive when pets get sick, and when other clinics send callers to voicemail. Perfecto answers incoming enquiries, sorts urgent from routine, and books the appointment while you are closed. Screening follows your approved questions; professional assessment and advice stay with your qualified team.
Build the intake around the information your team needs: the pet’s name and species, the symptoms and how long they have been going on, whether it is eating and drinking, and its vaccination status. You arrive prepared, with full patient context. Screening follows your approved questions; professional assessment and advice stay with your qualified team.
For callers ready to take the next step, Perfecto texts your scheduling link and drops the appointment into your calendar with the pet details and urgency attached. No phone tag, no double entry. Screening follows your approved questions; professional assessment and advice stay with your qualified team.
Not every caller is a patient you can treat. Perfecto politely declines species you do not care for, points them toward appropriate care, then emails you the summary so you still know who called and why. Screening follows your approved questions; professional assessment and advice stay with your qualified team.
Caller
My dog just threw up twice and now he is really lethargic and his belly looks swollen.
AI agent · Perfecto
I will capture the details and flag this to the team using their approved urgent-call process. If anyone is in immediate danger, contact local emergency services.
Emergency flagged to clinic · Possible bloat · call + SMS sent
A better outcome for every enquiry.
Screen
Find out what the caller needs before the handoff.
Capture
Keep contact information and intake details together.
Connect
Route the enquiry to the next step you approve.
Source platform case study
Trillet’s published Google Cloud customer story
Deployment results in this story belong to Trillet, not Perfecto.
Read the published case studyIntegrations
Your calendar.
Your way of working.
Discuss a calendar connection or send callers your booking link. Prefer a callback? Collect the enquiry and let your team arrange the appointment.
Explore integrationsConnection availability and live booking require configuration with our team.
- Keep your existing business number and choose the forwarding rules.
- Use your approved services, service area and intake questions.
- Set clear escalation rules for urgent or sensitive matters.
- Review recording, transcript and retention settings before going live.
- Confirm pricing, availability and terms with our team.