Perfecto AI receptionist for biohazard cleanup
Never lose a job while you are suited up
When you are on site in full hazmat gear, your AI receptionist answers the call with compassion, screens for situation type and urgency, captures the property and scene details, and texts your booking link. Help your team receive qualified cleanup jobs, not voicemails.
Keep your number · Answer on your terms
What an unanswered call can cost
A property manager facing an unattended death at 2am may not leave a voicemail and wait for a callback. They may dial the next cleanup company in the search results. By the time you finish the current job and check your messages, the high-value emergency is already booked with whoever answered live. Every missed call is a job that goes somewhere else.
When you cannot answer
Call forwarding follows the rules you choose.
The right details, captured
Your intake questions shape the conversation.
A clear next step
Booking, a callback or an approved escalation.
Built around your calls
Every kind of call, handled thoughtfully.
A biohazard situation will not wait for a callback. Perfecto answers with compassion, screens every caller for urgency the moment they ring, and flags true emergencies to you through your approved escalation process so the high-value jobs are less likely to slip to the next company.
Calls outside business hours often arrive when these calls come in, and when your competitors send callers to voicemail. Perfecto answers incoming enquiries, sorts urgent from routine, and confirms dispatch or books the work while you sleep.
Perfecto screens for incident type on every call, crime scene, unattended death, trauma or hoarding, confirms it fits your certifications and service area, and asks your intake questions: affected area, insurance, safety concerns and whether the scene has been cleared.
When a caller is ready to move forward, Perfecto texts your scheduling link and drops the job into your calendar with the scene details attached, handled with discretion. No phone tag, no double entry.
Not every call is a job you take on. Perfecto politely declines work outside your certifications or area, then emails you the summary so you still know who called and why.
Caller
One of my tenants passed away in a unit and it has been a few days. I do not know who to call.
AI agent · Perfecto
I will capture the details and flag this to the team using their approved urgent-call process. If anyone is in immediate danger, contact local emergency services.
Emergency flagged to owner · Unattended death · SMS + call sent
A better outcome for every enquiry.
Screen
Find out what the caller needs before the handoff.
Capture
Keep contact information and intake details together.
Connect
Route the enquiry to the next step you approve.
Source platform case study
Trillet’s published Google Cloud customer story
Deployment results in this story belong to Trillet, not Perfecto.
Read the published case studyIntegrations
Your calendar.
Your way of working.
Discuss a calendar connection or send callers your booking link. Prefer a callback? Collect the enquiry and let your team arrange the appointment.
Explore integrationsConnection availability and live booking require configuration with our team.
- Keep your existing business number and choose the forwarding rules.
- Use your approved services, service area and intake questions.
- Set clear escalation rules for urgent or sensitive matters.
- Review recording, transcript and retention settings before going live.
- Confirm pricing, availability and terms with our team.