Perfecto AI receptionist for auto repair
Help turn missed calls into booked repairs
When you are under the hood or on a test drive, your AI receptionist answers the call, screens breakdowns from routine service, captures the vehicle details, and books the job. Help your team receive qualified repair jobs, not voicemails.
Keep your number · Answer on your terms
What an unanswered call can cost
A customer stranded with a breakdown may not leave a voicemail and wait hours for a callback. They may call the next shop in the search results. By the time you climb out from under a car and check your messages, the tow is already headed to whoever answered live. Every missed call is a repair job that goes to another shop.
When you cannot answer
Call forwarding follows the rules you choose.
The right details, captured
Your intake questions shape the conversation.
A clear next step
Booking, a callback or an approved escalation.
Built around your calls
Every kind of call, handled thoughtfully.
A stranded customer will not wait for a callback. Perfecto screens every caller for urgency the moment they ring, checks whether the vehicle is drivable, and flags true breakdowns to you through your approved escalation process so the high-value jobs are less likely to slip to the next shop.
Calls outside business hours often arrive when breakdowns happen, and when your competitors send callers to voicemail. Perfecto answers incoming enquiries, sorts urgent from routine, and books the work while you sleep.
Build the intake around the information your team needs: the year, make and model, the symptoms and any warning lights, the mileage and whether the car is drivable. You arrive prepped, quoted, and with useful context what rolled in.
For callers ready to take the next step, Perfecto texts your scheduling link and drops the job into your calendar with the vehicle and repair details attached. No phone tag, no double entry.
Some enquiries sit outside your services. Perfecto politely declines work outside your services or area, then emails you the summary so you still know who called and why.
Caller
My car just died on the freeway and it will not start again. I am pulled over on the shoulder.
AI agent · Perfecto
I will capture the details and flag this to the team using their approved urgent-call process. If anyone is in immediate danger, contact local emergency services.
Emergency flagged to owner · No-start · SMS + call sent
A better outcome for every enquiry.
Screen
Find out what the caller needs before the handoff.
Capture
Keep contact information and intake details together.
Connect
Route the enquiry to the next step you approve.
Source platform case study
Trillet’s published Google Cloud customer story
Deployment results in this story belong to Trillet, not Perfecto.
Read the published case studyIntegrations
Your calendar.
Your way of working.
Discuss a calendar connection or send callers your booking link. Prefer a callback? Collect the enquiry and let your team arrange the appointment.
Explore integrationsConnection availability and live booking require configuration with our team.
- Keep your existing business number and choose the forwarding rules.
- Use your approved services, service area and intake questions.
- Set clear escalation rules for urgent or sensitive matters.
- Review recording, transcript and retention settings before going live.
- Confirm pricing, availability and terms with our team.