Perfecto AI receptionist for appliance repair
Help turn missed calls into booked repairs
When your hands are inside a machine or you are driving between jobs, your AI receptionist answers the call, screens for appliance type and urgency, captures the brand, model and symptoms, and books the visit. Help your team receive qualified service calls with full context, not voicemails.
Keep your number · Answer on your terms
What an unanswered call can cost
A customer with a fridge full of spoiling food or a washer flooding the laundry may not leave a voicemail and wait hours for a callback. They may dial the next repair tech in the search results. By the time you climb out from behind the machine and check your messages, the job is already booked with whoever answered live. Every missed call is a repair that goes somewhere else.
When you cannot answer
Call forwarding follows the rules you choose.
The right details, captured
Your intake questions shape the conversation.
A clear next step
Booking, a callback or an approved escalation.
Built around your calls
Every kind of call, handled thoughtfully.
A fridge full of spoiling food will not wait for a callback. Perfecto screens every caller for urgency the moment they ring, captures what is failing, and flags true emergencies to you through your approved escalation process so the high-value repairs are less likely to slip to the next tech.
Calls outside business hours often arrive when appliances fail and when your competitors send callers to voicemail. Perfecto answers incoming enquiries, sorts urgent from routine, and books the work while you rest.
Build the intake around the information your team needs: the appliance type, the brand and model number, the exact symptoms, and how long it has been happening. If the caller cannot find the model, it guides them to where the sticker usually lives. You arrive knowing the job, not guessing.
For callers ready to take the next step, Perfecto texts your scheduling link and drops the service call into your calendar with the appliance details attached. No phone tag, no double entry.
Some enquiries sit outside your services. Perfecto politely declines appliances or brands you do not service, or work outside your area, then emails you the summary so you still know who called and why.
Caller
My fridge stopped cooling overnight and everything inside is starting to spoil.
AI agent · Perfecto
I will capture the details and flag this to the team using their approved urgent-call process. If anyone is in immediate danger, contact local emergency services.
Emergency flagged to owner · Fridge not cooling · food at risk
A better outcome for every enquiry.
Screen
Find out what the caller needs before the handoff.
Capture
Keep contact information and intake details together.
Connect
Route the enquiry to the next step you approve.
Source platform case study
Trillet’s published Google Cloud customer story
Deployment results in this story belong to Trillet, not Perfecto.
Read the published case studyIntegrations
Your calendar.
Your way of working.
Discuss a calendar connection or send callers your booking link. Prefer a callback? Collect the enquiry and let your team arrange the appointment.
Explore integrationsConnection availability and live booking require configuration with our team.
- Keep your existing business number and choose the forwarding rules.
- Use your approved services, service area and intake questions.
- Set clear escalation rules for urgent or sensitive matters.
- Review recording, transcript and retention settings before going live.
- Confirm pricing, availability and terms with our team.