Receive the message
Start from a web chat, incoming text or an approved follow-up trigger.
One connected platform
Perfecto Messaging
Bring web chat and SMS into the same conversation. Answer from your business information, collect the details and carry the next step forward without asking customers to start again.
How it connects
Carry the context
Keep relevant details from earlier interactions within the connected workflow.
Take action
Check availability, capture a request or update an approved business record.
Close the loop
Confirm the outcome or hand the thread to your team.
Built around your business.
Web chat and SMS
Meet customers on your website and on their phones.
Shared knowledge
Use the same approved services, hours and business details as your voice agent.
Context across channels
Continue a connected phone conversation in text without losing its purpose.
Bookings in the thread
Check a connected calendar and confirm the next available appointment.
Triggered follow-ups
Send messages after an agreed event, subject to consent and messaging rules.
Human handoff
Pass the enquiry and its context to a person when it needs attention.
Common questions
Explore the platform
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