Services that answer after hours
Resolve resident requests at the first point of contact.
Answer common questions, log service requests and route urgent issues across rates, permits, waste and community services.
80%
lower cost to serve
What Perfecto handles
- Log service requests
- Answer rates and permit questions
- Triage after-hours reports
- Send reference numbers
Controls around every call
- Accessible conversation flows
- Local data options
- Urgency-based escalation
- Case-system writeback
Put Perfecto on the line